RETURNS
Know the terms before you order.
Return eligibility can vary by product, supplier, and customization. We confirm the applicable terms in writing before payment.
Confirm first
Ask about the return conditions for your chosen item during the WhatsApp enquiry. Do not place an order until the product, size, price, delivery, and return terms are clear.
If there is a problem
Contact us promptly in the original conversation and include clear photos of the item, packaging, and label. Keep the product unworn and unchanged while the issue is reviewed.
Personalized items
Items made or printed to your specification may not be returnable unless they arrive faulty or do not match the confirmed order. We will explain this before payment.